Grievance Procedure Guidelines
When issues and concerns arise for you as a parent, regarding your child’s education, it is important to know that there is a process that you can follow to help resolve them.
You have a right to have your concerns heard and have them dealt with confidentially.
An understanding of areas of responsibility within the school will help you to know where to start.
School Governing Council
- Oversees general school matters regarding:
- Hall and grounds
- Policy, planning and safety (eg, Dress Code, Solar policy, etc)
Principal and Senior Leaders
The Principal and Senior Leaders are responsible for all areas of discipline and staff performance for Teachers and SSO’s.
Curriculum issues and personal matters regarding your child need to go through the class teacher, Senior Leader and Principal, in that order.
Please make appointments to discuss issues. We aim to keep our classrooms safe and secure places for all our students. The classroom is not the place for these discussions.
It is important for grievances and concerns to be raised as soon as possible as this will allow prompt attention and resolution of the problem.
We raise these guidelines as part of good communication and we recognise the process outlined is one many parents already use. Remember that good communication also focuses on the positive, and the school and teachers value feedback on their successes.